Product Manager – Operations
We’re looking for a Product Manager - Operations to build the backbone of HAAT’s execution engine. You will design and scale the systems that power couriers, dispatchers, and city managers across 40+ cities. Your work will directly impact delivery times, operational efficiency, contribution margin, and our ability to grow sustainably. Responsibilities: Courier Experience (Courier App): You will design and scale the end-to-end courier experience, from onboarding and activation to order acceptance, delivery flow, cash handling, and performance visibility, driving higher productivity, retention, and on-time delivery.* Dispatch & Internal Operational Tools: You will build real-time operational systems for monitoring, interventions, and performance, optimizing current processes with structured, automated, and data-driven execution at scale.* Cash Operations Infrastructure: In a cash-heavy market, you will build scalable cash operations systems, enabling accurate courier collection and reconciliation, minimizing discrepancies, and standardizing processes across cities to strengthen financial control and protect margins. * Order Lifecycle & Optimization: You will own assignment logic, zoning configuration, delivery time estimation, and continuously experiment to help the ops team reduce cost per order and improve marketplace efficiency and balance at scale.* Requirements: 5+ years of Product Management experience.* 3+ years building operational or internal systems.* Possesses excellent communication skills and is well organized.* Proven ability to prioritize effectively and gain stakeholder buy-in.* A technical background allows you to effectively communicate with developers.* Highly analytical and data-driven.* Strong cross-functional leader.* Comfortable in ambiguity and fast-paced environments.* Obsessed with efficiency and impact.*
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