L2 Desktop Support Engineer - IL
WE’RE HIRING FOR DESKTOP SUPPORT ENGINEER AT SHOHAM, ISRAEL! Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Engineer to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. Client in 190+ countries 6000+ Engineers 200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us! Key Responsibilities Provide On‑site and remote resolution of end‑user incidents and service requests within agreed SLAs. Installation, configuration, and replacement of end‑user devices (laptops, desktops, peripherals, mobile devices). Ensure Accurate registration, update, and lifecycle tracking of IT hardware assets (laptops, desktops, peripherals, mobile devices) in 'Service-Now' asset management system. Support for hardware refresh and disposal activities, ensuring secure data wipe and environmentally compliant disposal processes. Ensure end‑user devices remain compliant with SCI and ISMS controls through correct deployment, support, and lifecycle management of endpoints. Collaborate effectively with service desk, platform, security, and vendor teams to resolve issues and escalate when required. Manage, coordinate and collaborate with the client teams to get incidents, changes, requests executed in a timely and satisfying manner. Requirements Bachelor’s Degree or equivalent in Computer Science or related field. Minimum of 18 months of hands-on IT experience in a support or technical role. Certifications such as CompTIA A+ and Microsoft Certified Professional (MCP) or higher. Must be fluent in English. Must be native-level Hebrew (spoken and written). Must have access to a personal vehicle. Proficient In Windows 7–10 operating systems Microsoft Active Directory and Group Policy Objects (GPOs) Microsoft Office 365 PC hardware installation, troubleshooting, and repair Enterprise antivirus solutions Helpdesk ticketing systems Experience With Mobile device management (iOS and Android) Enterprise encryption solutions Windows PC/laptop management via Active Directory Strong analytical and troubleshooting skills with a problem-solving mindset. Proven ability to multitask, set priorities effectively, and meet SLAs. Benefits Why Join Us? At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in Israel and be at the forefront of IT support excellence!