Support Engineer
Description We're looking for a talented and motivated Support Engineer to join our team ! You will be responsible for troubleshooting, identifying issues, and delivering professional service to our customers. Responsibilities: • Providing remote Tier 3 support for our embedded information security solutions to ensure exceptional service delivery to our valued customers. • Identifying and efficiently resolving technical issues with a high level of professionalism, ensuring optimal client satisfaction. • Collaborating closely with the IT and information security teams of our clients, fostering strong working relationships, and meeting their specific needs. • Acquiring an in-depth understanding of security solutions from various manufacturers, enabling you to offer specialized expertise and guidance to customers. Requirements • 2 year of relevant experience in Help desk/IT • Excellent interpersonal and communication skills, enabling effective interactions with clients and internal teams. • Analytical and problem-solving abilities, allowing you to tackle complex technical challenges with efficiency. • Prior experience in customer service and client-facing roles, demonstrating your ability to provide top-notch support and build positive relationships. • The ability to perform well under pressure and meet demanding deadlines, ensuring seamless support even during challenging situations. • Excellent command of English, both written and verbal. • Experience working with large organizations or enterprises- Advantage. Apply For this position