Customer Success

altshare · israel

CS Role Description altshare – Leading the Equity Management Revolution altshare is a fintech company delivering a secure, AI-powered equity management platform and trustee services for private and public companies. With 3,000+ companies, 150 venture capital firms, and over 120,000 beneficiaries worldwide, altshare is recognized as a trusted industry leader. Powered by the altshare Platform, our ecosystem provides a unified, end-to-end infrastructure that simplifies complex equity operations, ensures multi-jurisdiction compliance, and supports founders, finance teams, and organizations at every stage of growth. We’re Hiring: Customer Success Manager At altshare, we’re looking for a hands-on Customer Success Manager to support our growing US customer base. In this role, you will own day-to-day customer relationships, from onboarding through ongoing engagement- ensuring customers achieve maximum value from our platform. You’ll work closely with cross-functional teams (remotely) and US-based stakeholders, driving adoption, retention, and customer satisfaction through direct engagement. As part of a growing team, you will also help shape processes and best practices, while serving as a key bridge to Product- surfacing insights and translating customer needs into actionable feedback that drives product and experience improvements. If located in IL – flexible to work in US hours. Responsibilities Manage a portfolio of US-based customers end-to-end, including support for 409A valuation processes Lead onboarding and drive product adoption and value realization Build strong relationships with stakeholders and act as a trusted advisor Monitor customer health and proactively mitigate risks Drive renewals and identify growth opportunities Act as the Voice of the Customer by collecting, synthesizing, and prioritizing feedback Act as the Voice of the Customer and partner with Product and R&D to share insights to influence improvements Partner closely with Product and R&D (remote teams) to translate insights into product improvements Identify trends across customers to inform product improvements and new features Requirements 2-3 years of experience in Customer Success / Account Management (SaaS preferred) Strong communication and stakeholder management skills Experience managing onboarding and ongoing customer relationships Ability to translate customer needs into actionable product insights Proactive, organized, and data-driven mindset Comfortable working cross-functionally with Product, R&D, and internal teams Based in the US (Remote role) Fluent in English with excellent verbal and written communication skills ‍

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