Senior Customer Success Manager

commbox · israel

Description CommBox is a CX AI platform that enables enterprises to deliver intelligent, automated, and personalized customer experiences across all digital channels. Powered by advanced AI, large language models, and real-time decisioning, CommBox transforms customer interactions into proactive, context-aware journeys, boosting efficiency, empowering agents, and driving measurable business outcomes at enterprise scale. We are looking for a talented Customer Success Manager to join our leading team at CommBox. In this role you will be responsible for supporting and guiding our customers through the implementation and management of our service systems, with a focus on managing digital centers and continuously improving the customer experience. Responsibilities: Serve as a trusted advisor to enterprise customers, deeply understanding their business needs and guiding them to maximize value from the Commbox platform. You will work as a strategic advisor to your customer providing them with guidance on Commbox soulutions positioning and recommending product features and best practices to accelerate customers time to value and growth. Lead and manage the full lifecycle of global enterprise customers, from onboarding through ongoing success and growth. Support clients in designing and implementing key digital service processes, including seamless integration with existing contact centers and systems. Own and manage implementation projects, providing hands-on technical and strategic support while resolving issues in real time. Build and maintain strong, long-term relationships with customers to ensure high satisfaction, retention, and adoption. Collaborate cross-functionally with Product, Development, Marketing, and Sales teams to influence product enhancements based on customer insights. Analyze customer data and performance metrics, producing actionable reports to continuously improve processes and system usage. Requirements Requirements : 7+ years experience working in Customer Success, or other similarly customer-centric role for a B2B SaaS environment. Proven managerial background, including leading and mentoring Customer Success teams. Proven experience in building, implementing, and scaling Customer Success methodologies for managing customers. Demonstrated experience managing global, enterprise-level accounts. Significant advantage for experience working with digital service platforms or contact centers. Strong background in Customer Success methodologies, frameworks, and best practices. Strong technical aptitude with the ability to quickly learn and adapt to new systems. Excellent problem-solving skills combined with analytical thinking. Outstanding written and verbal communication skills. Full professional proficiency in English

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