Technical Support Engineer

NSO Group · herzliya

As a Technical Support Engineer , you will : Provide our clients support and technical solutions, both remotely and at the client sites abroad Track open support tickets and ensure they are handled until resolution Analyze and resolve operational and technical issues raised by the client Perform production system and infrastructure upgrades If you have : At least 2 years of experience in technical customer service (remote and face to face) Experience in Windows and Linux operation systems Experience in virtualization technologies (VMware, Hyper-V) Experience in analyzing and monitoring TCP\IP networks Experience in network monitoring platforms High proficiency in English – written and verbal communication It would be great if you also have : Additional languages: fluent in Spanish Experience working with CRM systems

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