IT Support Specialist
As an IT Support Specialist, you will : Provide technical support to end users both on-site and remotely via phone and email Install, configure, troubleshoot, diagnose and resolve hardware, software and network-related issues across macOS, Windows and Linux environments Manage end-to-end onboarding and offboarding processes, including user setup, permissions, equipment provisioning and access revocation Support and manage mobile devices using MDM solutions, including enrollment, configuration, policy enforcement and troubleshooting Collaborate with senior system administrators and cross-functional teams to resolve complex technical challenges Manage and prioritize incoming support requests while ensuring high service standards and user satisfaction Contribute to the development and maintenance of internal knowledge base, including documentation of processes and best practices Continuously learn and stay up to date with new technologies, tools and IT trends If you have : At least 2 years of experience as a Technical Support\Help Desk in a large organization or the IDF At least 2 years of hands-on experience with Microsoft technologies (e.g., Microsoft Office, Active Directory) Proven experience with macOS and Windows operating systems Experience with MDM solutions for mobile device management Proven experience with PC/Laptop imaging, deployment tools and system provisioning Strong troubleshooting skills with the ability to quickly diagnose and resolve technical issues Customer-oriented mindset with excellent communication and interpersonal skills Ability to work under pressure, manage multiple tasks, and prioritize effectively