QA Manager
At Squaretalk, we believe quality is a shared responsibility—but it needs strong leadership to make it real. We’re looking for a QA Manager who can elevate our quality standards, mentor a growing team, and ensure our product delivers a seamless experience for every client. If you’re passionate about building scalable QA processes, coaching engineers, and preventing production issues—not just catching them—this role is for you. The Role We’re seeking a hands-on QA Manager to lead our QA efforts in Sofia. You will take ownership of our quality strategy, mentor a small but growing QA team, and play a key role in improving release confidence and product usability. You’ll work in a fast-paced Scrum environment, collaborating closely with Engineering, Product, and DevOps to embed quality throughout the development lifecycle—while ensuring our platform is not only functional, but intuitive and client-ready. Responsibilities Team Leadership & Mentorship Lead, mentor, and grow a team of QA engineers, with a strong focus on developing junior members. Provide hands-on coaching, structured feedback, and guidance on best practices in both manual and automated testing. Establish review processes to improve test quality, coverage, and consistency across the team. Quality Strategy & Execution Define and implement a scalable QA strategy, balancing manual and automated testing approaches. Oversee manual testing efforts, including exploratory, functional, and regression testing for web applications and APIs. Drive the development and maintenance of automated test frameworks using WebdriverIO (WDIO). Ensure seamless integration of automated tests into CI/CD pipelines (e.g., GitLab CI/CD). Production Quality & Incident Prevention Take ownership of product quality in production, with a focus on reducing post-release defects. Lead root cause analysis (RCA) for production issues and ensure learnings are translated into improved test coverage and processes. Establish and maintain incident reporting and post-mortem practices. Define and enforce release quality gates to improve deployment confidence. Client-Centric Quality Ensure features are not only technically correct, but intuitive and aligned with real client use cases. Introduce validation processes for client-specific configurations and custom integrations. Collaborate with Product to improve usability, clarity, and overall user experience. Process Improvement & KPIs Define, track, and improve QA KPIs (e.g., defect leakage, test coverage, regression effectiveness, time-to-detect). Build visibility into quality metrics and drive data-informed decisions. Continuously improve QA processes, tools, and methodologies to increase efficiency and coverage. Cross-Team Collaboration Work closely with Product and Engineering to define clear, testable acceptance criteria. Act as a key stakeholder in release readiness and deployment decisions. Lead QA contributions in Scrum ceremonies (planning, grooming, standups, retrospectives). Requirements Proven experience in a QA leadership or managerial role. Strong background in both manual and automation testing. Hands-on experience with WebdriverIO (WDIO) or similar automation frameworks. Solid understanding of web UI and RESTful API testing. Experience with CI/CD tools such as GitLab CI/CD. Strong knowledge of Git, bug tracking tools (e.g., JIRA), and test documentation practices. Proven experience mentoring and developing junior QA engineers. Experience reducing production defects and improving release quality. Strong understanding of root cause analysis (RCA) and incident management. Experience defining and tracking QA KPIs and using data to drive improvements. Ability to design QA processes that account for client-specific configurations. Strong product mindset with attention to usability and client experience. Excellent leadership, communication, and stakeholder management skills. Ability to manage multiple priorities in a dynamic, fast-paced environment. Hands-on approach with willingness to actively contribute when needed. Nice to Have Programming experience in JavaScript (for test automation). Familiarity with React-based applications. Basic knowledge of DevOps or backend systems (Docker, Linux CLI, HTTP requests). Experience with VoIP, Asterisk, or SIP/WebRTC technologies. Exposure to performance or load testing tools (e.g., JMeter, Artillery). Experience working with SaaS products that include client-specific customizations. Background collaborating closely with support or incident response teams. Benefits Competitive salary Hybrid working model Central and convenient office location Working days: Sunday through Thursday, 9:00 AM - 18:00 PM.