Staff Frontend Engineer
ServiceNow's Advanced Technology Group is a customer-focused innovation team building intelligent software and AI-powered work experiences. We combine AI workers, workflows, chat, knowledge, and integrations to make complex enterprise operations accessible to everyday users. Our researchers, applied scientists, engineers, designers, and product managers have a dual mission: build end-to-end products for customers while experimenting with and de-risking the technologies that will shape how people work. The role We are looking for an experienced frontend engineer who cares deeply about product quality. You will turn complex, nondeterministic AI behavior into fast, clear, and trustworthy user experiences across our web application and embedded enterprise surfaces. You will help shape what we build and take features from idea to production. We look for people who move fast, ask good questions, care about users, and take pride in their work. What you will do Build AI-native experiences for chat, workflows, integrations, approvals, and knowledge. Own customer-facing features from product definition through implementation, testing, release, and iteration. Create scalable components and shared product capabilities across our main application and ServiceNow experience. Design reliable realtime and asynchronous interfaces, including streaming, partial results, retries, interruptions, and failures. Own frontend foundations such as shared packages, build tooling, dependency upgrades, and CI. Keep the frontend healthy over time by improving architecture, performance, developer experience, and maintainability. Improve accessibility, responsiveness, performance, observability, and product polish. Work closely with product, design, backend, and AI engineers while independently driving execution. Help evolve our engineering practices as AI changes how software is designed and built. To be successful in this role you have: Strong React and TypeScript fundamentals with experience building high-quality customer-facing products. A track record of driving meaningful features end to end, not only incremental changes. Strong product judgment: you care about clarity, speed, accessibility, and details, and speak up when an experience is not good enough. Experience with asynchronous server state, typed APIs, complex forms, realtime events, and failure handling. Ability to design maintainable boundaries between applications, shared features, UI primitives, and API clients. Experience maintaining frontend infrastructure, package ecosystems, build pipelines, and large codebases. Experience with automated testing and confidence in owning production outcomes. Comfort working with autonomy in a fast-moving environment with limited process overhead. AI Development Lifecycle Hands-on ADLC experience is mandatory. You must have shipped software using AI across discovery, design, implementation, testing, review, documentation, and production debugging—not only used a coding assistant occasionally. You know how to validate AI-generated work, define evaluations and regression criteria, manage context, and account for nondeterminism, hallucinations, latency, cost, privacy, and security. You retain human ownership of the architecture, code, and customer outcome. For product development, you understand prompts, tool calls, structured outputs, approvals, and model failure modes well enough to design trustworthy AI user experiences. Our technology React, TypeScript, Vite, Nx, TanStack Query, React Hook Form, Socket.IO, TipTap, SCSS Modules, i18next, Vitest, Playwright, Sentry, JSON Schema, Cursor, and Linear. Our platform runs on AWS and Kubernetes. You do not need to be an infrastructure expert, but you should be comfortable working with cloud-based systems. Experience with every technology is not required. Experience with rich-text editors, design systems, Web Components, Shadow DOM, ServiceNow, or AI automation products is a plus.
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