Technical Account Manager – EMEA (UK-based)

TAG Video Systems · telaviv

About the Role We are looking for a Technical Account Manager / Solution Architect – EMEA (UK-Based) to act as a trusted technical advisor and solution architect for our strategic customer accounts. In this hybrid role, you will bridge the gap between customer relationship management and technical systems design. You will be responsible for understanding complex customer environments, designing end-to-end media architectures, ensuring seamless software integration, and driving long-term adoption. Working closely with Sales, Product Management, and R&D, you will guide clients across their entire lifecycle from discovery, architectural specification, and onboarding to ongoing workflow optimization and technical account growth. Responsibilities Act as a trusted advisor, ensuring customers maximize the value of TAG’s solutions. Technical Expertise & Support Provide technical consultation and troubleshooting on product implementation and usage. Respond promptly to customer inquiries, offering solutions and best practices. Train clients on TAG’s product suite to optimize usage and performance. Project & Delivery Ownership Lead the technical aspects of customer engagements, including defining project scope and managing Statements of Work (SOW). Work closely with customers and internal teams to ensure smooth implementation and problem resolution. Document customer feedback and collaborate with R&D and Product teams to drive product improvements Solution Architecture & System Design Complex System Design: Lead discovery sessions to translate client business and technical requirements into scalable, resilient, and optimized software monitoring architectures for live, playout, and OTT environments. Design Specifications: Own the design specification process for strategic accounts, creating high-level design (HLD) and low-level design (LLD) documentation, architectural blueprints, and detailed Statements of Work (SOW). RFP & Technical Solutioning: Partner with Sales and Pre-Sales teams to author comprehensive responses to RFPs/RFIs, crafting tailored technical solutions and defining deployment strategies. Cross Functional Collaboration Partner with sales, product management, and R&D teams to align customer needs with product innovations. Represent TAG at industry events and customer sites Required Skills & Qualifications Experience & System Design Background 5+ years of experience in Technical Account Management, Solution Architecture, Systems Engineering, or Broadcast Engineering within the Broadcast Media industry. Proven experience in complex system design and authoring detailed technical documentation (HLDs, LLDs, SOWs, and architectural diagrams) for enterprise-tier customers. Proven track record in responding to RFPs/RFIs and presenting complex architectures to executive and technical stakeholders. Domain & Technical Expertise Deep expertise in IP Video (compressed and uncompressed media workflows): SMPTE ST 2110 and ST 2022-6 / ST 2022-7 PTP timing and synchronization (IEEE 1588) MPEG Transport Streams OTT packaging and delivery protocols (HLS, DASH) Strong background in Enterprise Networking (unicast/multicast routing, switching, DNS, DHCP, TCP/IP, UDP) and hands-on experience analyzing network traces (e.g., Wireshark). Practical knowledge of Virtualization and Cloud platforms (AWS, GCP, VMware). Hands-on experience with Linux operating systems. Familiarity with scripting languages (Python, PowerShell, Bash) and API integrations (REST, SOAP, RPC). Soft Skills & Operational Requirements Exceptional problem-solving, system-level debugging, and analytical skills. Strong interpersonal and communication skills, with the ability to articulate technical concepts to both business executives and operational engineers. Self-motivated and comfortable managing client relationships autonomously in a remote environment. Location: UK-Based (Remote). Travel: Willingness to travel up to 30% across EMEA for client visits and industry events.

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