On-Site Technical Support Specialist

LabOS · petahtikva

LabOS is looking for an On-Site Technical Support Specialist to join us in a key customer-facing role at a client site. In this role, you’ll be the primary point of contact for LabOS users on-site, providing technical and operational support, investigating issues, managing requests, and ensuring a smooth user experience. What You’ll Do: • Provide day-to-day support for LabOS users. • Handle user requests, configurations, permissions, and system setup. • Investigate incidents, troubleshoot issues, and perform initial diagnosis. • Prioritize, document, and track support tickets through resolution. • Work closely with laboratory teams and translate operational needs into technical actions. • Escalate critical issues when needed and ensure proper follow-up. What We’re Looking For: • Experience in Technical Support, Application Support, IT Operations, or a similar role. • Strong troubleshooting and problem-solving skills. • High level of ownership and ability to work independently. • Excellent communication and customer-facing skills. • Strong organizational and prioritization abilities. • Service-oriented, proactive, and reliable. You’ll Thrive in This Role If You Enjoy: • Working independently and taking ownership. • Solving problems and investigating complex issues. • Building relationships with users and becoming a trusted partner. • Combining technical expertise with operational support. If you’re looking for a role that combines technology, problem-solving, customer interaction, and real ownership, we’d love to hear from you!

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