Senior Product Manager – Platform Enablement & Experience
Background: SpeakNow provides advanced AI-driven digital assessment solutions, transforming how language proficiency and critical skills are evaluated globally. Our products leverage cutting-edge technologies to deliver robust, scalable, and user-friendly experiences for both consumer and enterprise markets. Role Overview: The Senior Product Manager will lead hands-on execution and day-to-day management of robust, scalable, and secure infrastructure platforms supporting AI-driven assessment solutions. Reporting directly to the Director of Product, you’ll work closely with engineering, DevOps, and operational teams to deliver infrastructure that is stable, observable, cost-efficient, and ready to support high-volume AI workloads. Key Responsibilities: Execute detailed infrastructure product planning, define clear technical requirements, and manage infrastructure backlogs. Collaborate closely with engineering, DevOps, and technical teams to deliver secure, scalable, and highly reliable infrastructure solutions. Ensure effective prioritization and management of infrastructure tasks, balancing technical constraints, operational excellence, and business goals. Oversee implementation and continuous improvement of cloud infrastructure, ensuring high availability, security, and compliance. Conduct ongoing infrastructure performance analyses, using monitoring/metrics to detect issues early and drive long-term reliability improvements. Maintain clear, regular communication with stakeholders, ensuring timely updates and comprehensive documentation. Drive cost visibility and optimization across cloud resources and AI model workloads. Support incident analysis and contribute to post-incident reviews and system hardening. Required Skills and Experience: Minimum of 4 years of hands-on product management or infrastructure management experience, specifically with cloud-based SaaS products. Proven track record in managing technical infrastructure projects with measurable impact on stability, performance, or cost-efficiency. Strong proficiency in cloud infrastructure concepts, DevOps practices, and Agile methodologies. Effective communication skills, capable of clearly documenting technical requirements and engaging with cross-functional teams. Understanding of monitoring, observability, alerting, and incident workflows. Ability to navigate trade-offs between reliability, delivery speed, and cloud cost. Preferred Qualifications: Experience managing infrastructure products using cloud platforms (AWS, Azure, Google Cloud). Familiarity with infrastructure security, compliance standards, and performance optimization. Experience supporting data pipelines, ML/AI systems, or real-time processing environments. Exposure to scaling systems supporting high traffic or compute-intensive workloads. Performance Expectations: Consistent and reliable delivery of scalable and secure infrastructure platforms. Demonstrable improvements in infrastructure performance, security, and operational efficiency. Professional management of infrastructure projects, providing clear documentation and regular stakeholder updates. Reduction in incidents, improved observability, and measurable performance stability. Clear prioritization that balances engineering capacity, infra risks, and business needs. We seek a Senior Product Manager who is deeply execution-focused, technically fluent, and comfortable owning complex infrastructure decisions that directly impact performance, reliability, and the scalability of our AI-driven assessment platform.